Side by side
| Rayobyte | Webshare | |
|---|---|---|
| Docs | Connection options, samples, knowledge base, troubleshooting | Docs, API reference, code samples in seven languages |
| Status | Check site | Public status page |
| Support | Support team; engineers and account managers | Support team |
| Enterprise | Account managers, negotiable SLAs | Sales for large plans |
At the time of writing.
Rayobyte
Rayobyte says its support is run by the engineers and account managers who operate the network, and it offers negotiable SLAs and dedicated contacts for enterprise. See Rayobyte enterprise plans and Rayobyte troubleshooting.
Webshare
Webshare's documentation, API reference and public status page answer many questions without a ticket. See Webshare troubleshooting.
Faster answers from either
- Include product, proxy format (no password), UTC timestamp, target and exact error.
- Provide a reproducing cURL command.
- Separate connection problems from target blocks.
See proxy provider support and SLAs.
Residential tip: Both sides of this comparison can be tested at no cost: Rayobyte has a free trial with no card, and Webshare has a permanent free plan with 10 datacenter proxies. See our complete Rayobyte guide.
A real-world example
During a busy week, a scraping team sees a sudden jump in 407 errors on one product. It checks Webshare's status page first (no incident), then re-tests with cURL and finds a password with an unencoded special character after a credential rotation. On another day, a Rayobyte residential target starts timing out in one city; the team sends support the product, proxy format, timestamp, target and a cURL command, and gets advice to widen targeting while the local pool recovers. Precise reports got fast, useful answers from both.
Before contacting support
- Check the provider's status page or dashboard notices.
- Reproduce with cURL.
- Separate connection errors from target blocks.
- Note product, format (no password), UTC time, target and exact error.
Escalation paths
For business-critical setups, ask each provider about named contacts and response times before you need them. Rayobyte offers account managers and negotiable SLAs on enterprise plans; Webshare's sales team handles larger accounts.
Budget tip: If the job only needs a fixed list of IPs, Webshare sells datacenter and static residential proxies by the IP, often for less than a per-GB plan would cost. More in our complete Webshare guide.
Bottom line on support
Webshare's self-help (docs, API reference, status page) answers most routine questions quickly. Rayobyte's engineer-led support and enterprise SLAs suit teams that need a named contact. Whichever you rely on, a precise report with a reproducing cURL command is the fastest route to a fix.
If you're still shortlisting, compare these options with the wider market in our best proxies guide, and use our cheap proxies guide to estimate a sensible budget.
Proxy tip: For a second opinion on hard targets, run the same test through Geonode residential proxies, which support sticky sessions up to 24 hours and ASN targeting. We compare the two in Rayobyte vs Geonode vs Webshare.
Key takeaways
- Webshare's docs, API reference and status page are strong self-help tools.
- Rayobyte emphasizes engineer-led support and enterprise SLAs.
- Precise reports get faster answers.
- Test support during your trial.
FAQ
Does Webshare have a status page?
Yes.
Does Rayobyte offer SLAs?
A general SLA is linked from its site; enterprise terms are negotiable.
Which has better documentation?
Both are good; Webshare publishes samples in more languages.
How fast do they respond?
It varies by plan and time; test with a real question during your trial.
Is there phone support?
Check each provider's current contact options; enterprise plans usually include direct contacts.
Do they offer help with setup?
Both publish setup guides and code samples; Rayobyte also offers account managers on larger plans.
Is support included in every plan?
Yes, standard support comes with paid plans; check response expectations for each tier.
Editorial note: Proxy providers change their pools, features and prices often, so treat any figures here as typical ranges at the time of writing and confirm current terms with the provider before you buy.